Recent questions from F.A.Q

i can't uploading a video, it's pop up red notice : error uploading, please include file url in your request

BY Jaya 2015 4
uploading error
Jaya
Jaya
Nov 04, 2019

yes

5 years ago WebP fallback

Hello, if I convert an image to WebP, does it have a fallback if there is no browser support?

Thank you!

BY Anthony L Eppright 1691 3
webp
Anthony L Eppright
Anthony L Eppright
Nov 04, 2019

On a side note, please consider adding ClickFunnels integration, thanks.

If I upload an image is there a way that Publitio can automatically optimize the image for me. This is something I currently have with Shortpixel, but I don't know how to set this up easily with Publitio. Hopefully, there's something built in.

BY Paul Smithson 1533 1
Milica
Milica
Nov 30, 2020

Hi @Paul Smithson By creating different versions and adjusting the file quality, you can force better file size. You can learn more about the quality here https://publit.io/docs/ Let us know if you have any questions or need help with file version creation.

I installed your plugin for WordPress. When I use Gutenberg block, then it connects correctly with my publitio account, media library loads and I can see my uploaded media BUT... there is a semi-transparent overlay (with HTML ID: 'TB_overlay') that blocks me from selecting a media item. If I try to click anything, then the overlay and the media library modal close and I'm but at the gutenberg block that says 'Select file from Publitio'.

Any solution for that? Thanks

BY Bizman 1927 2
wordpress plugin
Bizman
Bizman
Nov 11, 2019

Any help? This bug makes Publitio totally unusable

When previewing video within publitio player sometimes there is an error "the media could not be loaded because the format is not supported". What does it mean ?

BY obi 2754 2
publitio format player error media loaded
Milica
Milica
Dec 09, 2020

Hi, I think support already replied to your email. But let me explain the issue here as well. Seems like you are using some custom player that is not Publit.io's player, and that player is not passing header to publit.io, and domain protection can not work properly in that case. So you should disable domain-level protection or use publit.io player iframe for embedding.
Hope that solves your problem.

How do I set the video quality to 1080p instead of the default 480p?  On the website where I am embedding, I can only use <iframe src="URL" parameters go here><iframe>

I can't do things like DIVS, etc.  

BY Anthony Goss 1951 1
Nemanja Divjak
Nemanja Divjak
Oct 28, 2019

In order to get 1080p default
Create player in Players tab and set it's default Quality to 1080p
When you open Embed Player Codes select that player and then copy embed code.
Now the file will play 1080 as default.

Team: The player has been set with autoplay on and connected to a video. When on the page the video does not autoplay on desktop.  With manual the video doesn't autoplay nor does the video play at all.  Please assist. 


BY Dr Justin Mandel 1725 3
autoplay
Wilfried Weber
Wilfried Weber
Feb 22, 2020

Actually, found out the problem was because I used iframe embed. Its working now via source.

Uploading stops at the one third level... I've re-synced several times.... it always stops at the same place.  On the Publitio dashboard, I still have bandwidth and storage space left for all the files.  Link to screenshot... http://lexi.graphics/LRzcFh

BY Allen Lowdermilk 2067 1
bandwidth uploading stopping resynched
Nemanja Divjak
Nemanja Divjak
Oct 25, 2019

Hi Allen can you reach out to us via Chat support ? You can find it on left side in dashboard. We need to figure out what is causing this.

Hello! Can I embed a pdf file without download access, so the student can't download pdf, only to see it in the lesson i=on my wordpress site.

BY Рина Левит 1549 1
Milica
Milica
Nov 30, 2020

In order to secure your files, you might want to turn on domain level protection and watermarking https://publit.io/community/blog/domain-level-lock-protection-enabled
https://publit.io/community/blog/domain-level-lock-protection-enabled

Hi,

After installed Publitio Offloading and click SYNC now, I have error Error establishing a database connection in frond end. I can still access to Dashboard admin normaly. It take about 10 minutes, my site load normaly.

Thanks

Thanks

BY Minh Bao 1429 1