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Recent questions from F.A.Q
I paid $100 for Publitio to upload video files, please tell me why when trying to upload files, I received a message stating I have the free plan and to upgrade. I completed the registration process. I don't see how this beneficial than dropbox. Please let me know the status. Thank you
Hi Sharon,
as far as I can see, your account is Premium and you should have the ability to normally use all of the premium features. If you still have issues, please contact our support so they can access your account and see what needs to be fixed.
Thanks
Firstly, I have been using Publitio without a hitch for almost 2 years now and it has been great.Suddenly recently I have notice that new versions of videos keep automatically getting regenerated, this has caused issues where certain resolutions sometime fail on this regeneration causing obvious playback issues for users on my site. I have my play set to default playback at 480p and unfortunately recent regeneration of some videos at 480p have failed, causeing a play back error for the user, forcing them to switch to 360p or 720p
Hello,
Are you still having these issues?
If so I will make sure everything regenerates correctly.
When I am trying to use the python sdk to create a file using file_url, I am unable to pass folder-id or anything else along with it ?
Hello, you can find a working python example in our docs:
https://publit.io/docs/#create-file
Hi, I've been trying to attach subtitles to my video for a couple of days. I keep getting the message "Something went wrong". I've tried this with various videos and different VTT files, to no avail. Please help.
Hello, are you still having issues with this?
I have a video on my homepage that is hosted on Publitio.When I test the performance and speed of my site with gtmetrix.com or pagespeed.web.dev, I get a really bad rating due to the fact that a 10MB video file is being dowloaded on the homepage from Publitio.I use an iframe to insert the video into the homepage.I´d like Publitio to show only the thumbnail/static image of the video and serve the video file only after people click on it. Are there any settings in Publitio that can achieve this?Thanks.
Hi. You can use lazy loading on your end to achieve that right away.
But we're working on additional embed method (thumbnail/static image of the video and serve the video file only after people click on it.). Thanks for letting us know.
What is response when initializing new PublitioApi cant be done beacause of server is down?
To handle a "server is not responding (down)" error in .NET Core, you can implement proper error handling by using try-catch blocks around your server calls. Additionally, consider adding retry logic with exponential backoff to attempt to reconnect to the server. Monitoring tools can also help you track server status. If you're looking for reliable options, you might want to explore https://hostnoc.com/ to ensure better uptime for your applications.
I'm working for a client who is really bad at computers. What would be ideal for him would be to copy all the photos for his site to a local folder on his computer. And then, automatically, the files would be synchronized in his publit.io.Does this sound feasible?
Hello,
This is currently not possible but we will think about making a feature like this soon,
Thanks!
Sorry, not yet possible.
I have tried your videos link to play "https://media.publit.io/file/TheT/IMG_2950.mp4"only audio is playing not video on flutter "video player" package.but as i have tried other video links to play on flutter video player it's working fine.here is the link of the package i am using currently "https://pub.dev/packages/video_player"please give feedback faster our project depends on this. Thanks
Hi,
Please open a support ticket so we can check and help you.
Regards
Maja
i want to resize or change player play button icon if anyone know how can i then kindly let me
Maybe one way would be to edit css on your site and to target publitio player play button style and to override it with !important on your css side.
btw if you hide control bar there will be only play/pause button on the player.