Frequently asked questions

I just wanted to post this in case someone else runs into this issue. If you are utilizing the custom Publit.io's CNAME feature with Cloudflare and run into an issue such as "Error 1101 Doesn't allow Hotlinking" it is because you are proxing the CNAME record. To resolve this issue turn the proxy status to "DNS Only" (AKA orange cloud off, turn it to a gray cloud).

hello, i would like to create a backup of my file to save them as a security.
Can you tell me the process?

for some reason, the "Folder Structure" radio button on the import window is grayed out. How can it turn it on?

ty

I have a publitio account where I have stored a large number of files (mostly pdfs).
I am now trying to shift them all to another publitio account of mine.
For that I'm trying to downloaf them all in one go in a zip file so I can upload them in the new account.

I can see the option to share but it seems to only share the links in csv or json format, not the complete files

hi , i am new to here , i saw publitio today and quickly subcribed to premium plan , but still i am confused my api test is not working , i have my api key , token generated and using but not working ,also when i try to upload files using the dashboard it says both file uploaded and something went wrong , the product seems unstable any help please ?

Hi, I accidentally deleted a folder. Is there any way to recover it? Is there a recycle bin or something that I can recover my files?

Thank you!

My Business partner invited me to join him on to his publitio account. He used my correct e-mail address, and when I clicked on joining, I also used my correct e-mail address, but the response was, A different e-mail address was used for the invitation. That, is simply not true. Wwe both used my same e-mail address. so, how do we fix this? My e-mail address is: sinseh@bellsouth.net
Thank you!

I have created a folder containing approx 20 files.

I want to email the link to the folder, but I can only see functionality to access the links for individual files.

Is it possible to access the link for the folder, so that the recipient has access to the individual files?

Thank you

Mark Nicholson

We are trying to export 13,0000 images from publit.io into the CSV file it provides. But when we try it errors and a bunch of popup messages display stating (something went wrong) where it would usually say it uploaded. The working alternative at the moment is to convert 25 images at a time under the highlight this page option in the files tab. Unfortunately, that would mean we would need to export out of publit.io over 500 times to CSV's instead of just once from the highlight all option. Any ideas on how to fix this issue or efficient alternatives?

How to get money